We will ensure that the company’s infrastructure and its services are up and running meeting predefined SLA. Ensuring that daily IT operations and service delivery are properly aligned with best practices. Developing infrastructure plan and capacity planning to meet business growth and help you to managing infrastructure projects.
- Provide leadership in technology portfolio for enablement and innovation
- Manage a portfolio of technology projects to meet cost, scope, and schedule constraints
- Develop key performance indicators and SLAs in lieu of requirement of stakeholders
- Develop policies for internal IT operations to drive attainment of SLAs
- Define the enterprise architecture in conjunction with current and future requirements
- Manage and support delivery of software and hardware operations and projects
- Enable process efficiency of back office operations
- Drive innovation for front office or core business operations by recommending viable technologies
- Identify key skills and talent gaps in the organization and work to recruit, train, and retain talent
- Identify and manage external vendors in the delivery of contracted work
- Collaborate with internal stakeholders to develop and maintain an IT roadmap (R&D through
- Commercialization)
- Manage annual IT budget and ensure cost effectiveness
- Develop requirements, outlines, budgets, and schedules for information technology projects
- Analyze the business requirements of all departments to determine their technology needs
- Purchase efficient and cost effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance
- Control budget and report on expenditure
- Assist in building relationships with vendors and creating cost-efficient contracts
- Help to review and maintain IT process based on best practices like ITIL, ISO 20000