ISO 20000-1:2018 is the International Standard for Service Management System (SMS). ISO 20000 provides an explicit requirements for establish, implement, maintain and continually improve a service management system (SMS). ISO 20000 divided in many parts and its latest version published in 2018
BENEFITS OF ISO 20000-1:2018
- Decrease in number of incidents and enhancement of incident management
- Increased customer satisfaction with quality service delivery
- Better comprehension of responsibilities and business targets
- Ability to manage and protect the organization, assets, stakeholders and management
- Improving organization reliability
- Improvement of response times with minimal disruptions to IT service
- Attaining financial savings by efficiently managing costs
- Ensured continual improvement
- Boosting awareness towards legislative and regulatory acquiescence
WHY IMPLEMENTING ISO 20000-1:2018 IS IMPORTANT FOR ORGANIZATIONS
The implementation of ISO 20000 is a win-win situation for both customers and organizations because it provides assurance to the customer regarding the quality of service and supply chain and also demonstrates the organization capability for planning, design, delivery, monitoring, measuring and improvement of services.